An IT Support Blog from London

Read the latest IT news, tips and insights from IT Support pros at HTL Support

‘Support’ Is More Important than ‘IT’ in IT Support

'Support' is more important than 'IT' in IT Support

Greater emphasis on Support rather than IT skills

That’s a slightly provocative title for this blog. After all, there are two elements here. ‘IT’ refers to the technical bit, the ‘hard’ skills, while ‘Support’ speaks to the ‘soft’ skills of dealing with people, the context of any problem and managing it through to resolution.

For any given problem to be resolved within an acceptable time-frame requires the support person to be able to deliver on both counts equally well.

So why do we make the assertion that there is a greater emphasis on Support skills rather than IT skills?

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Cloud Versus On-site: The Facts about IT Security

Cloud Vs. On-premise: The facts about IT security

The facts about IT security

IT security is a topic of conversation that is likely to be a cause for concern for companies of all sizes. There is a perception that larger businesses have superior security, but this isn’t always true. Just ask telecoms giant TalkTalk who were hacked in 2015 and had significant amounts of data stolen, leading to some customers falling victim to fraud.

This shows that it isn’t necessarily size that determines the vulnerability of a company to an IT security breach. It’s the perceived risk, the culture of the business and the security measures that are in place. Big businesses may be at least as vulnerable as their mid-market and SMB counterparts when they don’t have the right safeguards in place.

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Ransomware: Increasing Threat Requires Greater Preparedness, Common Sense and Resolution

Ransomware: Increasing threat requires greater preparedness, common sense and resolution

National publicity for council ransomware attack

In January it was nationally reported that Lincolnshire County Council (LCC) had fallen victim to a ransomware attack which rendered it unable to access systems and data for a week. Across the authority, as many as 5,000 staff had to revert to manual processes using pen and paper.

The cybercriminals had performed data ‘kidnapping’ by infecting LCC systems and encrypting the data. The data remained on the organisation’s infrastructure but was rendered inaccessible. The ransom demand for its safe release by providing the decryption key was set at the princely sum of $500 (£350).

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Can You Run Your Business from a Tablet?

IT Support for businesses in London

Tablets conquer the world in less than 7 years

Today’s tablets are powerful, flexible and handy computing devices. It’s hard to think that the first tablet to gain popular mainstream acceptance, the original Apple iPad, only debuted on April 3rd 2010.

Since then the market has exploded with devices from the big hardware manufacturers as well as those from hundreds of new market entrant brands. There are a lot of size options and the smallest 3/4G capable ones blur the line between the phone and the tablet – quite literally where does the tablet end and the smartphone begin?

Tablet computers are ubiquitous and seem to have conquered practically all markets. But can you run a business from one?

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The Perils of IT Support from a One-man Band

IT Support for IT Problems

IT staffing ratio - how do the numbers stack up?

In a company of perhaps 20 people or so, many will have taken the view that staff numbers mean there is enough work to recruit an IT manager. However, what do you do before you reach this size?

Many small companies choose to engage external consultants to provide hands-on support. Often these are solo operators, one-man bands. While they may be competent and well-intentioned, there are a number of inherent problems which may prevent them from responding with the appropriate service levels you need to run your business.

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3340 Hits

Why Your IT Manager Needs Our Backup and Support

IT Support for IT Managers in London

The need for vital skills and expertise

One of the key HR concepts in business is to avoid person dependence. Many businesses have experienced difficulties resulting from the inability to access vital skills and expertise, from specific individuals, relied on to deliver services to clients and customers.

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How the Cloud Can Help Your Upcoming Office Move

How the Cloud can help your upcoming office move

Relocations, in any aspect of life, are a stressful undertaking, and even with careful preparation and planning, they cost time, money, and energy. When it comes to moving offices, a lot has to be taken into consideration; furniture needs to be moved or replaced, important documents and files are to be shifted securely and valuable assets have to be relocated without being damaged, all whilst keeping the business up and running and enabling employees to continue working as best as possible.

One major headache for businesses is removing their existing IT infrastructure including PCs and servers and rebuilding it at the new location as quickly as possible in order to not disrupt ongoing business too much. Many companies merely shift their old system from one office to the other when in fact they could not only move offices but also move their IT to the cloud, resulting in various business benefits and a smoother, easier relocation.

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3395 Hits

Proactive Warning Service: The Best of Health for Servers and Workstations!

Proactive Warning Service for Servers and Workstations

IT security and systems availability

IT security is one of the biggest concerns of our time. It might be identity theft from individuals or the hacking of business and corporate networks on an industrial scale by unscrupulous nation states trying to obtain commercial IP or military secrets. Whatever the threat, securing networks against attack is high priority for IT teams.

Besides viruses, malware and hacking, if we look at other factors that impact operational availability of business dependent IT systems, then there are a range of issues which need to be addressed.

Server status and Windows Services, disk space and database sizes are all factors that could  influence a business-critical failure. Storage and back up, the availability of network devices, satellite offices and websites are all hugely relevant.

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2937 Hits

Free Guide to Personalised B2B IT Services for Your Business

Personalised B2B IT Services for your Business

Commoditised services and low value

In these days of highly competitive marketplaces, customer satisfaction is often the key to business success. Generally we can say a customer is satisfied when the service received exceeds or at the very least matches expectations. But what shapes our expectations?

Quite often it is determined by the concept of ‘value’.In today’s competitive market places commoditisation leads to lower quality services. If the price is appropriate to the service level then the value perception may be seen as reasonable or adequate. However, when the cost outstrips the level of service, then the value perception is likely to be poor. Ultimately, we expect to get what we pay for.

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2615 Hits

Securing Data in the Age of BYOD with Policy

Bring your own device

Benefits of BYOD difficult to ignore

Traditionally, businesses discouraged and even prevented employee-owned devices being used in the workplace for accessing company data and services. This was especially true of larger businesses or those with compliance requirements to meet.

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