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Read the latest IT news, tips and insights from IT Support pros at HTL Support

‘Support’ Is More Important than ‘IT’ in IT Support

'Support' is more important than 'IT' in IT Support

Greater emphasis on Support rather than IT skills

That’s a slightly provocative title for this blog. After all, there are two elements here. ‘IT’ refers to the technical bit, the ‘hard’ skills, while ‘Support’ speaks to the ‘soft’ skills of dealing with people, the context of any problem and managing it through to resolution.

For any given problem to be resolved within an acceptable time-frame requires the support person to be able to deliver on both counts equally well.

So why do we make the assertion that there is a greater emphasis on Support skills rather than IT skills?

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Cloud Versus On-site: The Facts about IT Security

Cloud Vs. On-premise: The facts about IT security

The facts about IT security

IT security is a topic of conversation that is likely to be a cause for concern for companies of all sizes. There is a perception that larger businesses have superior security, but this isn’t always true. Just ask telecoms giant TalkTalk who were hacked in 2015 and had significant amounts of data stolen, leading to some customers falling victim to fraud.

This shows that it isn’t necessarily size that determines the vulnerability of a company to an IT security breach. It’s the perceived risk, the culture of the business and the security measures that are in place. Big businesses may be at least as vulnerable as their mid-market and SMB counterparts when they don’t have the right safeguards in place.

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3569 Hits

Ransomware: Increasing Threat Requires Greater Preparedness, Common Sense and Resolution

Ransomware: Increasing threat requires greater preparedness, common sense and resolution

National publicity for council ransomware attack

In January it was nationally reported that Lincolnshire County Council (LCC) had fallen victim to a ransomware attack which rendered it unable to access systems and data for a week. Across the authority, as many as 5,000 staff had to revert to manual processes using pen and paper.

The cybercriminals had performed data ‘kidnapping’ by infecting LCC systems and encrypting the data. The data remained on the organisation’s infrastructure but was rendered inaccessible. The ransom demand for its safe release by providing the decryption key was set at the princely sum of $500 (£350).

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3011 Hits

Can You Run Your Business from a Tablet?

IT Support for businesses in London

Tablets conquer the world in less than 7 years

Today’s tablets are powerful, flexible and handy computing devices. It’s hard to think that the first tablet to gain popular mainstream acceptance, the original Apple iPad, only debuted on April 3rd 2010.

Since then the market has exploded with devices from the big hardware manufacturers as well as those from hundreds of new market entrant brands. There are a lot of size options and the smallest 3/4G capable ones blur the line between the phone and the tablet – quite literally where does the tablet end and the smartphone begin?

Tablet computers are ubiquitous and seem to have conquered practically all markets. But can you run a business from one?

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3167 Hits

Backup and Recovering from Disaster in 20 Minutes!

Backup and DR in 20 minutes

Backup and DR in 20 mins

Not so very long ago most businesses relied on tape-based backup and Disaster Recovery (DR) processes. For many, this was highly unsatisfactory, and their overall perceptions of tape backups were shaped by problems such as:

  • Often unreliable with errors because of open files, tape media faults and drive failures
  • Only run as fast as the slowest link in the chain, frequently the tape read/write speed
  • Getting the tape from the office manager’s flat back to the office quickly
  • Are very slow when it comes to restoring significant volumes of data

Today’s backup technologies have revolutionised speed and reliability and transformed disaster recovery, and now businesses can be returned to full operational capability in as little as 20 minutes when using good backup and DR solutions.

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Why Moving to the Cloud Matters for the Recruitment Sector

Cloud computing for Recruitment Sector

Renewed emphasis on cost control for recruiters

The difficult few years that followed the credit crunch meant the recruitment sector had to endure some tough times. Reduced hiring and increased candidate numbers as headcount were trimmed made the sector one of the first to be hit. When it’s a buyer’s market, clients bargain hard and squeeze margins. But that’s business and you know you would if things were the other way round!

The recession drove many recruiters to re-evaluate their systems and processes. Cloud and online technologies offered the opportunity to cut costs, improve efficiency and gain competitive advantage. Specialised line-of-business applications for the recruitment sector, often integrating software automation functionality, transformed the back and front office for many.

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3037 Hits

The Perils of IT Support from a One-man Band

IT Support for IT Problems

IT staffing ratio - how do the numbers stack up?

In a company of perhaps 20 people or so, many will have taken the view that staff numbers mean there is enough work to recruit an IT manager. However, what do you do before you reach this size?

Many small companies choose to engage external consultants to provide hands-on support. Often these are solo operators, one-man bands. While they may be competent and well-intentioned, there are a number of inherent problems which may prevent them from responding with the appropriate service levels you need to run your business.

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Privacy Shield: Wrangle over Safe Harbour and US Government Access to EU Data Appears Finally Settled

Serviced Cloud ensure privacy and UK data sovereignty of the data of British businesses

Privacy Shield a more formal compliance framework

Disagreement over the Safe Harbour, which let American companies use a single standard for consumer privacy and data storage in both the US and Europe, appears to have finally ended. Safe Harbour was rejected by the EU following leaks by Edward Snowden which discredited it because US Government security agencies were revealed to have flouted the rules.

Safe Harbour let US companies self-certify they protected data about EU citizens appropriately; however, the US National Security Agency practiced widespread surveillance through accessing data which was supposedly protected by Safe Harbour.

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Why Your IT Manager Needs Our Backup and Support

IT Support for IT Managers in London

The need for vital skills and expertise

One of the key HR concepts in business is to avoid person dependence. Many businesses have experienced difficulties resulting from the inability to access vital skills and expertise, from specific individuals, relied on to deliver services to clients and customers.

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3529 Hits

How to Get a New IT System for Zero CAPEX!

Zero CAPEX for new IT System

CAPEX no longer an immovable object

When it comes to new infrastructure, capital investment has long been seen as an immovable object. Whether it is transport, utilities or IT, taking a conventional approach to infrastructure requires CAPEX. This brings with it the often tricky question of financing.

Recent years have seen the phenomenal growth of cloud computing. The cloud really took off when the credit crunch strangled the supply of capital. This led those that needed to replace obsolete and legacy IT systems to turn to innovative cloud solutions which require little or no capital funding. The business model includes payment by monthly subscription, effectively shifting IT from the CAPEX to the OPEX budget.

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