An IT Support Blog from London

Read the latest IT news, tips and insights from IT Support pros at HTL Support

The perils of IT support from a one-man band

IT Support for IT Problems

IT staffing ratio - how do the numbers stack up?

In a company of perhaps 20 people or so, many will have taken the view that staff numbers mean there is enough work to recruit an IT manager. However, what do you do before you reach this size?

Many small companies choose to engage external consultants to provide hands-on support. Often these are solo operators, one-man bands. While they may be competent and well-intentioned, there are a number of inherent problems which may prevent them from responding with the appropriate service levels you need to run your business.

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2435 Hits

Privacy Shield: Wrangle over Safe Harbour and US Government access to EU data appears finally settled

Serviced Cloud ensure privacy and UK data sovereignty of the data of British businesses

Privacy Shield a more formal compliance framework

Disagreement over the Safe Harbour, which let American companies use a single standard for consumer privacy and data storage in both the US and Europe, appears to have finally ended. Safe Harbour was rejected by the EU following leaks by Edward Snowden which discredited it because US Government security agencies were revealed to have flouted the rules.

Safe Harbour let US companies self-certify they protected data about EU citizens appropriately; however, the US National Security Agency practiced widespread surveillance through accessing data which was supposedly protected by Safe Harbour.

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1774 Hits

Why your IT manager needs our backup and support

IT Support for IT Managers in London

The need for vital skills and expertise

One of the key HR concepts in business is to avoid person dependence. Many businesses have experienced difficulties resulting from the inability to access vital skills and expertise, from specific individuals, relied on to deliver services to clients and customers.

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3 of the best: Reasons for business users to upgrade to Windows 10

Best reasons to upgrade to Windows 10

The free Windows 10 upgrade has ended on 29 Julay 2016. If you choose to upgrade an old Windows PC, you'll now have to pay. 

Clock is ticking down so don’t miss the chance

Windows 10 was rolled out last summer to the relief of many Windows PC, laptop and tablet users. The previous versions 8 and 8.1 had not gone down well with many users. To placate the disgruntled and to restore some faith Microsoft decided to offer the Windows 10 upgrade free to Windows 7 and 8/8.1 users.

Many of those eligible for the upgrade will have seen the regular pop-up reminding them to take the plunge and get on with it. The latest version of this pop-up actually specifies the upgrade for a scheduled date and time, unless the user interacts with the pop-up and cancels the upgrade.

Microsoft ends the free upgrade offer on 29 July 2016, so the clock is ticking down. After this date upgrade pricing is £100 per devices.If you use Windows 7/8/8.1 on a personally owned computing device it’s your choice whether to go ahead; however if you are a business user, the decision will be down to your IT manager, department or service providers.

From the perspective of businesses, here are what we consider to be the 3 best reasons to upgrade to Windows 10.

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1829 Hits

13 ways HTL supports practice and helps the accountancy profession obtain more value from technology

Exemplary support for the compliance mission in the finance sector

13 ways Serviced Cloud supports practice of Accountancy Profession

Businesses operating in regulated sectors need access to technology that supports the compliance mission. When it comes to Professional Services organisations, technology and service providers need to be exemplary in helping to discharge regulatory obligations. Here we highlight how HTL Support provides the solutions to help accountancy firms get the best from technology while meeting compliance and following best practice.

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2115 Hits

10 ways to avoid phishing scams tricking you into revealing personal or financial information to cybercriminals

Email Security solutions to avoid phishing

Don’t fall victim…

One of the most serious risks originating from the Internet to businesses and domestic users is the threat of phishing. Phishing is a form of fraud where a cybercriminal attempts to trick the recipient of a message into revealing information such as login credentials or account information by masquerading as a reputable entity or person, typically in an email, but it can be attempted through other communication channels.

A victim receives a message that appears to have been sent by a known contact or organisation. An attachment or links in the message may install malware on the recipient’s device or send them to a malicious website designed to trick them into divulging personal and financial information, such as passwords, account IDs or credit card details.

You then find your personal or business bank account has been raided or your credit cards used to purchase luxury goods. Here are 10 ways to prevent users in your business from being tricked by phishing emails.

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2129 Hits

Securing data in the age of BYOD with policy

Bring your own device

Benefits of BYOD difficult to ignore

Traditionally, businesses discouraged and even prevented employee-owned devices being used in the workplace for accessing company data and services. This was especially true of larger businesses or those with compliance requirements to meet.

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4114 Hits

Microsoft invests out of Safe Harbour wrangle but it doesn’t change the right-sized partner rationale for smaller enterprises

Data Privacy Safe Harbour

Safe Harbour renegotiation by the end of January

Following the EU ruling that rendered the Safe Harbour agreement invalid last October 2015, in November Sataya Nadella (the current wearer of Bill Gates’ big Microsoft CEO shoes), announced investment in UK data centres as part of a $2bn European cloud infrastructure development plan.

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1551 Hits

Veeam Silver ProPartner status underscores our commitment to delivering high quality solutions for services sector

VEEAM disaster recovery solution with Serviced Cloud

Accredited to provide leading back up and DR solutions

HTL Support is proud to announce that we are now accredited Silver ProPartners for Veeam backup and hosted disaster recovery (DR) solutions.

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2608 Hits

Free migration to Hosted Desktop services with HTL Support

Free Cloud Migration with Serviced Cloud

New on-premise server and storage infrastructure data transfer

Typically, when a service provider carries out an on-premise upgrade to replace server or storage hardware, it often quotes for carrying out installation work. Some of this may include charges for data transfer from legacy devices over to new storage. This may accrue significant costs, especially where the charge is based on the volume of data that needs to be transferred.

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2599 Hits
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